Outreach Program Counsellor Request for Tender Refresh

Open Arms has a number of counsellors working in the community to make our military-aware support accessible nationwide. This group of mental health professionals, known as Outreach Providers, play a critical role in supporting the mental health and wellbeing of our clients.

In May 2024, Open Arms established a panel arrangement under which all Outreach Providers deliver Open Arms services clients.  This panel is refreshed periodically via new Request for Tender (RFT) processes. 

The refresh process currently being conducted allowed suitably qualified organisations and/or individuals to apply via Open Tender to become a member of the panel.  The current RFT panel refresh opened on 23 September 2024 and closed at 2 pm ACT local time on 24 October 2024. 

Current Outreach Providers who are delivering services on Interim Service Contract arrangements and who did not respond to this now closed Refresh RFT should contact their Open Arms region as soon as possible to discuss client transition. 

For queries related to this Refresh RFT process, please email OPCRefresh.ContactOfficer@dva.gov.au 

Interested organisations should continue to monitor AusTender (https://www.tenders.gov.au/) for updates in relation to this and future RFT processes. 

DVA may refresh the Panel at regular intervals in the future to provide opportunities for new Outreach Providers to apply to provide services for clients via Open Arms. However, Open Arms cannot guarantee when or if these refreshes will occur at this stage.