DVA General Advice line

The DVA General Advice Line operated by Phoenix Australia is a free consultation service providing mental health-related resources and information, including information about available treatment options, to individuals and organisations that deliver services to veterans. The service is staffed by mental health clinicians with extensive experience providing advice and guidance to those who support veterans and their families. 

No query is too simple or too complex, and mental health does not need to be the primary focus of your work with a client. The multidisciplinary team of expert consultants in veteran and military mental health can respond to your enquiry. The information you provide will be used to direct your enquiry to the most appropriate team member to ensure that their expertise is matched to your needs. 

For more information visit: www.phoenixaustralia.org/treatment-and-support/dva-practitioner-support-service/

Am I eligible to access this service? 

Any individual or organisation that works with Australian veterans can submit a general inquiry to our service. The General Advice Line is not a crisis support service; we do not provide advice or services directly to veterans or their families. 

How do I access this service? 

You can submit your details via the inquiry form or reach out to our consultation service which operates between 9:00am and 4:00pm Australian Eastern Standard Time, Monday-Friday by calling 1800 838 777 and leaving a voicemail. In your voicemail message,  please provide: 

1. Your name 
2. Contact details 
3. The nature of your inquiry 

Receipt of your inquiry will be confirmed on the same day for calls received prior to 4:00pm, or next business day for calls received after 4:00pm. Responses in the form of advice and guidance will be provided within five days.